Delivery, Returns & Refunds Policy

Thank you for shopping with Nuria Beds. Each bed we make is bespoke and made to your order, so we want you to be fully informed about our shipping, returns, cancellation, and refund policies before completing your purchase.

If you have any further questions, feel free to contact us:

📧 Email: nuria4beds@gmail.com
📞 Phone: +44 7469 094294
📍 Location: 17 Lock Street, Dewsbury, WF12 9BZ, UK
🕐 Customer Support: Monday–Friday: 9:00 AM – 5:00 PM

🛍️ Order Confirmation

After placing your order, you’ll receive an Order Confirmation Email containing:

• Order number

• Proof of payment

⚠️ If you don’t see the email within a few minutes, please check your spam or junk folder.
Still no email? Contact us at nuria4beds@gmail.com with the subject: "Order Confirmation Not Received", and we’ll assist you right away.

🚚 Delivery Information

📦 Order Processing Time

• Orders are processed within 1–2 business days (Monday to Friday).

• Orders are not processed on weekends or public holidays.

• Order Cut-Off Time: 2:00 PM GMT.
  Orders placed before this time will be processed on the same day. Orders placed after will be processed on the next business day.

🌍 Shipping Costs & Delivery Times

England, Scotland & Wales

Shipping MethodTransit TimeCostStandard Shipping5–7 business daysFREE

Northern Ireland

Shipping MethodTransit TimeCostStandard Shipping7–14 business days£100.00

❌ Currently, no delivery to British Forces locations.

All deliveries are via third-party couriers. You will receive a shipping confirmation and tracking number once your order is dispatched.

🔍 Track Your Order

Track your shipment using the tracking number emailed to you after dispatch.
If you haven't received a tracking number within 2 business days, email us at nuria4beds@gmail.com, and we’ll help you track it.

🔁 Cancellation & Returns Policy

✅ 48-Hour Cooling-Off Period

You may cancel your order within 48 hours of placing it free of charge.

To cancel, please let us know:

• In writing (email) or

• By phone

After this 48-hour window, cancellations will incur fees as described below.

❌ Cancelling After 48 Hours

• A 30% cancellation fee applies if the order is cancelled after 48 hours.

• If the item has already been delivered but is unopened, the cancellation fee is capped at £60 per item.

• If the bed is used or opened, a 30% fee applies per item.

🛠️ Each bed is custom-made to order — after 14 days from delivery or once the product is used/opened, it becomes non-returnable unless faulty.

↩️ Returns Policy

• You have 14 days from delivery date to request a return in writing (email or letter).

• Only items in original condition and packaging are eligible for return.

• Opened and/or used items will incur a 30% restocking charge.

• A £100 or £150 handling fee (depending on item) will apply for exchanges or returns post-delivery.

• After 14 days, returns may not be accepted and will be dealt with case-by-case at our discretion.

🛏️ Mattresses: For hygiene reasons, once the sealed packaging is opened, mattresses cannot be returned or exchanged.

🧰 Faulty or Damaged Items

We stand by the quality of our beds. However, in the rare case your item is faulty:

1. Inspect the item on delivery (check packaging for damage).

2. If faulty:

   • Record the issue with the courier (if possible)

   • Send us photographic evidence within 24 hours of delivery

   • Email to nuria4beds@gmail.com

🛡️ Items fall under a 1-Year Manufacturer’s Warranty from the date of delivery.
📦 Faults reported after 24 hours may be reviewed on a case-by-case basis.

📏 Will it Fit?

Please double-check all measurements before placing your order.
All our beds are bespoke, handmade products.

• It is your responsibility to ensure your bed fits the intended space.

• All measurements are approximate, and you should allow up to 5cm tolerance.

Once delivered and used, non-fitting items are non-returnable.

💷 Refund Policy

• Refunds are processed back to your original payment method.

• Please allow up to 10 business days for the refund to appear in your account.

• Refunds apply only in accordance with the cancellation and returns policies above.

📬 Important Reminders

• Always inspect items upon delivery.

• We cannot accept returns or offer refunds on:

  • Opened mattresses

  • Used bedding items

  • Items ordered more than 14 days ago (unless faulty)

We understand that purchasing a made-to-order item is a commitment, and our team is here to make your experience smooth and satisfactory. Thank you for choosing Nuria Beds for your comfort.